When looking for local pest control reviews look no further. Offering true, organic testimonials from our actual customers.
Universal is a family owned pest control, termite control, air duct cleaning business that focuses on the safety of your family, including your pets, with pest control programs that are designed just for your family needs. Our technicians put the focus on controlling pests from the outside before they can get in by offering our exclusive Border-Guard pest control program. Looking for local pest control reviews? Check out our pest control reviews below.
Pest Control Reviews From Our Current Customers
Universal Pest & Termite installed a complete crawl space micro-encapsulation system under our home. It immediately made a difference with the musty smells we were getting in our bedroom and kitchen. We checked out local pest control reviews and found Universal Pest.
-Maddie K Chesapeake (Virginia)
We contacted several termite companies in Virginia Beach after discovering active termites in our home. Josh with Universal Pest & Termite was by far the best inspector we met with. In addition, Universal offered the best termite program for our budget.
-Merrideth G. Virginia Beach (Virginia)
After trying other moisture control companies for our fungi and moisture problem, we contacted Universal Pest & Termite. They made sure all of our questions were answered and eliminated our moisture problem as well as repairing the existing moisture damage.
-David C. Virginia Beach (Virginia)
Christine German
02:55 09 Apr 19
We have had our contract with Universal Pest Control for over a year now, and extremely happy! Justin is always thorough and was very kind to make sure our dog never got out when he was treating our back yard. Can’t say enough about him and the company!
William Newman
16:02 27 Mar 19
I am really happy with Universal Pest & Termite Inc. We have had service with them for close to a year now and I haven't had any complaints. We live close to a water source so there has been an issue with ants when we first moved here. I got a recommendation from a neighbor and i have been happy with their service. The staff from the secretary to the technicians have all been helpful, courteous, professional and punctual. I would reccomend anyone who has pest issues or who is needing pest prevention in their home to go with Universal Pest!
Margaret White
15:50 17 May 18
We love Dave loop. Our dogs absolutely adore him. He is always kind, prompt and efficient. He is the best tech we have ever had. Always goes above and beyond making sure our home is pest free.
Michelle Hale
02:50 18 May 18
Dave loop is a wonderful guy we love him and so does my dogs. He is the best tech we have ever had. Always prompt and on time and very pleasant to be around. We adore him.
Deborah Schultz
15:09 06 Apr 18
I had a major termite problem. A friend of mine referred me to this company and i definitely see why. I spoke to Shannon on the phone and she was just wonderful! I had no idea what i needed done but she kept me calm, made a few suggestions and now I’m termite free! Definitely referring to anyone i know that needs termite or pest control! You’ve got a faithful customer out of me for life!
Jeff O
13:43 29 May 18
Didn't know that I could only post 1 time, so the later-half of this was from 30-45 days ago. I wanted to start off with the more important topic. What company requires it's prior military employees to work on Memorial day?! Here I am enjoying Memorial Day and reminiscing some of the great times of fallin' comrades and who rolls-up doing his job?! Dave Loop with his awesome personality and attention to detailed-self. My first question is "WHY?". "Because we were told we are working on Memorial Day."There needs to be sort of positive compensation for this prior military who were required to work on Memorial Day.(45 days ago and still currently applies) Dave Loop came in to eradicate some pesky insects and he KILLED IT! I mean, took care of EVERYTHING...killed ants, got rid of some bad neighbors, mean dogs, bad attitudes you name it he handled it!Ok, maybe not quite that extreme but he was very knowledgeable and polite and resolved our issue.I'm going to refer him to a friend who lives in Seychelles so he may be doing some traveling! ?
Jennifer Yoder-Stedman
15:01 24 Mar 18
So long story short. House next to us stayed vacant and abandoned after Hurricane Matthew came through here in 2016. Then last year 2017 someone bought it and tore it apart so for about 6 months a huge dumpster sat in the Driveway. So I started seeing one, two stupid cockroaches and drain flies. I freaked. Started bleaching my house. My husband bought over the counter stuff and to no avail. I saw one, two cockroaches again. So after bleaching my house again. I said I am done calling a pest company. From the moment Dave Loop showed up and did his thing. I was so paranoid with cockroaches he treated. They have came out to service when I called. Every time I have a scheduled or even a re-service it's always been Dave. He is fantastic. I used Universal because I was recommended by numerous friends. I recommend them 100%.
Jessica Lopez
19:19 25 Jun 18
This entire team has been great to work with! Josh Saadeh was the gentleman who did my original estimate, for attic insulation, and followed up with me on all of the paperwork. Zach and Davie completed the labor on Saturday morning of the same week! They were all very prompt and courteous, and made sure I had all of my questions answered. They took the time to protect my hardwood floors throughout the job which I greatly appreciated. They offer 6 months same as cash financing too, directly through their company, if you need it. I will work with this company again in the future.
Mary Andrews
12:42 13 Jul 18
The office makes scheduling so easy! They're always so kind and helpful on the phone! My Technician David is very knowledgeable and is always on time! I wish I could give them 6 stars!
Stephen Boyle
12:50 13 Jul 18
All around great company. I had my first service today with Sam. He was on time and professional. Would recommend
Mary Brown
17:31 26 Mar 19
Great customer service. Never late, techs are efficient and personable. I get personal service from everyone- office staff and technicians. The first visit they determined my needs and explained my options. The rodents I attracted feeding the squirrels are gone and there are no bugs in the house. I would recommend Universal to anyone needing pest control services.Mary Zimlich
Theresa Harris
01:06 23 Jul 18
I have quarterly service with Universal and also a termite bond. They are always able to come out for a re-service within a few days when we have problems with ants. Dave Loop did our latest service and he was very thorough. He took the time to look around and was able to find where the ants were coming in. No more ants!
Gina Howell
17:26 14 Aug 18
Great company. I recently moved and they made it so easy to get service at my new house. The women in the office are very helpful, and I love my technician!
John Carr
19:15 16 Aug 18
Great service!! Dave was awesome with his attention to detail. Best customer service experience. Thanks!!
Edith Bierman
12:43 28 Mar 19
I HAVE RODENTS but hopefully universal will get rid of them for me! I called to get some help and the sweet girls in the office sent a tech right out to me. the techs name was Jacob and he also very nice! great service so far!
Jammie Torres
20:55 18 Mar 19
Great Service from the moment I called until the completion of our service. Office personnel was friendly. Josh was knowledgeable and courteous. I called to make an appointment on Thursday, had the inspection and estimate done on Friday and Josh was out to service first thing Saturday morning- superb experience all around!
Rob Johnson
13:06 31 Oct 18
Just bought a house and Universal did my termite report for me. Everyone in the office was so friendly and helpful especially Shannon! She made sure I got my clear report on time so I could close in time for trick or treating in the new house! Also my inspector Josh was very informal. Great company to do business with!
Page Sykes
16:21 16 Jan 19
Everyone I worked with from the office to the guys who came out to do the work was professional and friendly. I am terrible with names so I can’t tell you their names but they were great.
Nancita LilNanci-ChefNan Stith
2021-04-29T00:41:53+0000
I had the pleasure of Andrew doing my pest/ crawl space inspection today. Not only was he extremely informative and thorough, but he has one of the best, most engaging personalities I’ve ever seen. His passion for his work and clients is unmatched. Definitely book them for your pest needs!
Joanne Fields
2021-02-03T17:53:35+0000
Fabulous experience with this company and our service person Dave Loop! Dave is quick, knowledgeable and helpful!
Kev Dapp
2021-02-02T15:03:15+0000
Sam is the man!!! He did an awesome job and had a great attitude!!
MaryBeth Penner McNulty
2021-01-01T00:09:32+0000
Dave Loop has been our exterminator for several years. He always goes above and beyond with his timely excellent service.
Christopher Westbrook
2020-12-31T21:24:21+0000
Dave Loop has been our exterminator for 3 years and is always on time, very helpful and listens to our concerns.
Nina Joyner
2020-12-31T17:15:18+0000
Sam Jones was the greatest tech ever! he was so informative and highly respectable. He informed me each step of the way and he was very thorough. Great company all around!
Evelyn Trafton
2020-12-31T15:36:44+0000
Dave loop has been my man here at my house for several years and I can always depend on him doing a great job and answering any question I haveI feel lucky to have him 😍
Gabriella Noel Beale
2020-08-31T17:51:04+0000
I strongly recommend Universal Pest & Termite for Moisture and Termite Inspections. Andrew Normand and his team always go above and beyond to thoroughly inspect and provide treatments. As a realtor, I strongly recommend them when I am representing both sellers and buyers-- I even used him as the inspector on my own home.They understand the strain of a real estate transaction but never let that affect their inspection standards. Andrew, is always available to answer any questions I may have and has saved several transactions from falling apart. He makes my clients feel at ease even when he finds evidence of termites. He knows the process of a real estate transaction and is always a professional. I can always count on them to answer my questions and concerns. I also keep their quarterly pest treatment on my personal home because of their service on the inspection side.
Kathy Bates Cobb
2020-03-06T15:26:30+0000
Jacob came out to our house to clean our air ducts. He was very informative about our duct system and did an excellent job. We will definitely use Universal and request Jacob as our technician!
Ashley Giunta
2020-03-04T20:41:39+0000
We have been using universal for over a year now. Dave is fantastic and always a pleasure to have here to spray our house!
Jessica Sprayberry
2020-02-29T15:13:28+0000
We have worked with Universal Pest and Termite for over 10 years and love how professional they are! David has been our technician and he is wonderful- personable and professional! I also met the owner the other day and he showed us the same professionalism! Love that the products are pet and child friendly! We we first signed up we had a pet and an infant so that was a big concern. I recommend Universal to all my friends.
John Carr
2020-02-12T20:09:06+0000
Great customer service and attention to detail. Dave has been our service tech for a couple of years now and we appreciate his great work.
Michelle Beech
2019-12-09T15:41:21+0000
David is great always happy, answers my questions or concerns as well. its nice to have the same person spray your house !!
Gretchen Haushalter-Hardy
2019-12-04T18:23:24+0000
Wonderful company! They maintain our rental property and have done several inspections in the past. Very thorough and affordable. I have recommended them to many
Douglas Forziati
2019-11-12T17:12:23+0000
David has been taking care of me for 2 or 3 years.He knows his job and is a very polite young man...!!!
Mandy Rosenberger
2019-10-16T02:21:09+0000
Jacob was really kind, patient, and understanding. He did a great job of explaining everything.
Jim Moran
2019-10-09T23:58:51+0000
they check the whole house in side, including the attic and the garage. also wipe bug webs around the house exterior and spray house inside and out. Dave is very good at his job. send him back.
Larkin Lynch Bray
2019-10-07T13:50:00+0000
David has been coming to our house quarterly for years now! It’s great knowing he’s our guy and we are glad he’s here to take care of us!
Vi Rodriguez
2019-08-26T04:08:07+0000
I had a great experience with universal. Jacob came to inspect my air vents then provided me with all the information I needed. He came back to conduct my service and he was quick but thorough. He provided superb customer service. Will definitely use them again.
Kimmy Ann
2019-08-03T12:50:12+0000
Dave came out this morning for our quarterly service and was very thorough and professional! Dave asked us what we needed and also knew to check indoor and outdoor hotspots. He was prepared and efficient! Thank you, Dave!
Rosalyn Delgado Bain
2019-07-24T13:23:52+0000
You guys are very professional and friendly and the products you use are pet friendly and they REALLY work!!!
Darrold Toney
2019-07-16T13:35:50+0000
Dave was able to get ride of roaches we had started seeing after there was flooding in the area and we haven't seen them since. He is also friendly and nice to have as our technician.
Ali Ardalan
2019-06-04T00:23:45+0000
The technicians are courteous and do an outstanding job with attention to detail. I highly recommend this company.
Kathy Evans
2019-05-06T16:03:59+0000
They are punctual and provide excellent customer service. I am a new client and very pleased with our decision to use Universal. David was punctual, personable and knowledgeable. He explained what needed to be done and how he would take care of our pest problem. I look forward to having them as our provider.
Christine Donohue
2019-04-09T02:59:52+0000
Since starting our services with Universal, I have noticed a significant reduction in “pests” by almost 100%!! Our house is backed up to a forest and it’s always been an issue, so I finally decided to go with Universal Pest because my parents were so happy with them. Not only are we happy with our service, but Justin who always comes to treat our house is always thorough and informative!
Mary Zimlich Brown
2019-03-26T17:31:34+0000
Justin brought dog treats for my dog today! He did the usual fantastic job and explained what he did and made sure we knew to call for any problems. I highly recommend Universal!
Crystal Dize McCullough
2018-11-06T00:47:17+0000
Love these guys and gals! They are always so pleasant and on top of things. Our service is wonderful and we don't have any issues. Try them out!
Elizabeth Barnes
2018-09-20T16:20:06+0000
I have been a client for years. I called because I had an out of control ant problem. Love having a contract with them, means I don’t have pest problems. The technician took time to go through the house with me and assured me that my problems will go away.
Janice Williams Baine
2018-06-17T19:11:44+0000
Had an Ant problem and now they’re gone. Thank you Universal Pest Control. David Lopez was very nice and professional. Love this company. Recommend to everyone.
Mary Beth Gooden
2018-04-11T20:19:34+0000
He is the BOMB and honest as day is long.I differently want HIM to return for my service.
Wes Burwell
2018-03-19T12:54:57+0000
Sam is our Technician, and was extremely thorough....he completely exceeded our expectations....that being said, we are customers for life....
Jeffrey Watson
2017-11-16T14:43:08+0000
I found this company to be extremely professional and they paid particular attention to my exact pest problem. They were curtious from the very first moment as they took off their shoes before entering our home. I highly recommend Universal Pest and Termite!!
Rosemary Carpenter
2017-11-07T20:27:47+0000
Dave Lopez was the best. On time and knew exactly what I wanted....
Charmain Respass
2017-11-04T22:57:47+0000
They've been my pest control company since I bought my house in 2016. Professional and polite. My favorite tech Andy knows my house very well and always goes above and beyond to make sure we're ready for the winter. Definitly a company I'll stay with for many years to come. �
Brian Smith
2017-10-30T14:16:00+0000
Andy is a FANTASTIC exterminator he always goes above and beyond and doesn’t cut any corners. He is very detailed oriented and knowledgeable each time it’s time to have my house sprayed I ask for him by name.
Lynne Pridgen
2017-07-28T15:22:24+0000
My husband made an appt on the 24th for today and was given a 9-11 time frame. 11:06 rolls around and no tech. A call to the office informs him he has no appt so he has to make another one. What's to say when that day rolls around that that appt will actually be kept?** update **I received an apologetic phone call from Brittany recognizing our appointment was missed with an offer to waive our fee. I appreciate her quick response and concern for this issue and it's nice to know that businesses value their customers time.
James Taylor
2017-07-28T14:09:01+0000
Great service by Sam! He was on time and thorough. A pleasure talking to him.
Trena Washington
2017-07-22T15:13:06+0000
My tech David is excellent and he is always on time. He is very thorough and I love his personality.
Erica Beck Pero
2017-03-10T15:28:30+0000
Just had our quarterly pest inspection and treatment from Universal Pest - as always, Andy was awesome: prompt, courteous, and most importantly, he took great care of our house and crawl space!!
Khesi S Sabado
2017-02-26T11:51:21+0000
Enjoyed having Universal for our pest service, friendly staff and timely services. Thank you
Sheila Kilpatrick
2017-01-27T19:04:06+0000
Andy was right on time and explained everything I need to know about my house. I hope you send him back each year.
Jodi Thomas Nehring
2017-01-24T17:12:50+0000
Thank you to Universal Pest & Termite, Inc., we haven't had any problems in our home. We've had Andy Sincarage to our home 3 times over the past year (every 6 months). He is always professional, friendly and informative. I would highly recommend Andy and Universal. And a big bonus is he is always on time! *****
Megan Cumberledge
2017-01-24T01:30:57+0000
Andy is awesome and so polite. He does a great job and doesn't mind answering the million questions I always have. Great service every time!
Regina Brown
2017-01-21T13:56:26+0000
My tech Andy is Great! I look forward to seeing him everytime, he's very nice, polite, and helpful. Great Job Andy keep up the good work!!
Rickie Don Baldivia
2017-01-14T23:47:10+0000
Our tech Andy Sincarage is always on time and very helpful. Jennifer Jones and i love his attitude and professionalism. He always checks the traps that we have in the attic. We are very satisfied with their service. Thank you
Christina Marie Baber
2017-01-14T13:48:45+0000
Andy Sincarage with Universal was awesome. Professional and knowledgeable. Andy arrived on time and was very thorough I will be requesting him for all future appointments!
Shaun Brinkley
2017-01-12T20:38:52+0000
Andy Sincarage does a great job. Always on time and lets me know everything he is doing. Very personable as well
Michelle Hanley
2017-01-11T22:24:45+0000
Our technician Andy Sincarage is always punctual, friendly, and knowledgeable. We few very comfortable entrusting him to make sure our house is pest free.
Stacey Farris Rouse
2017-01-11T03:27:10+0000
Our tech Jason has always been very professional and courteous. He goes out of the way to answer all of our questions and to explain things thoroughly and makes sure we know about the services that Universal offers. Thanks Jason!
Samuel Watts
2017-01-06T18:12:29+0000
Andy Sincarage was provided efficient and quick service. Great company
Ron Knowles
2017-01-06T15:28:03+0000
I've been using Universal Pest Control for 3 or 4 years now, and am very satisfied with their service and the results. My current service tech, Andy Sincarage, is very professional. I recommend the company and Andy to anyone seeking pest control services.
Trish Knox
2017-01-06T04:01:10+0000
Couldn't be happier with customer service. Jason has been out a few times. He's prompt, courteous, friendly, thorough and smart. He figured out how to help solve roach problem in thaw kitchen. I'd use the company for his professionalism alone. Wouldn't hesitate to give 5 stars!
John Morton
2017-01-05T21:10:43+0000
Andy Sincarage with Universal Pest & Termite does a great job with the service of our home. He's always on time, courteous, and respectful.
Pam Kelsey
2017-01-05T14:13:10+0000
Our tech Andy Sincarage is very polite and helpful we were having a problem with critters getting into the house and he put out traps and they worked. He was right on time when he come to the house today. He is always on time and that is very helpful to us when we have other things that need to get done. We told him that we were having a problem with some bugs and he took care of that today. He always checks the traps that we have under the house and in the attic. We are very satisfied with their service. Thank you
Curtis Steward
2017-01-05T01:16:49+0000
We joined the Universal family in July 2016 after we purchased our new home. From the start, the company has been straight forward, courteous, and professional. Andy is our technician and he is the best. He lets us know what he is doing so that we understand and he answers all our crazy questions. After 11 years with another company, that I will not mention, we never had the professionalism displayed by Universal. Andy is an asset to the company. Yes, I would refer a friend.
Sandy Campbell
2017-01-04T21:47:46+0000
Dennis Nixon. Andy Sincarage is great. Always helpful. Polite and knowledgeable.
Sarah Finger
2016-11-23T21:10:02+0000
The technician is always punctual (which is a big deal to me). He is always professional and knowledgeable. I would recommend this company to a friend.
Darryl Cummings
2016-11-22T13:18:09+0000
A Rock Star service. Feel good about the protection they provide my family.
Sue Ash
2016-08-21T19:05:44+0000
I just had Steve inspect my home for termites. He is the best technician I've had from Universal! He noticed my dehumidifier was no longer working and my ducts needed to be cleaned. Years ago, we had our crawl space lined by Universal and we couldn't be happier. Should have bought annual inspection/warranty on the dehumidifier, it would been free. New unit and duct cleaning next week. Very pleased with Universal and Steve!!!
John Girard
2016-05-25T10:26:59+0000
Andy did a great job for us! He explained what he had done and the results of his inspection. Good customer service skills. He is not the only technician we have had over the years that we have had a contract with Universal but all of them have done a great job! Highly recommend Universal Pest!
Mark Vigaroo
2016-04-08T14:33:16+0000
George and his entire team do a great job. I really appreciate the review request as well giving me the chance to discuss any issues I may have had. Thanks for the great customer service.